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Skillshare - Worst Customer Experience they take your money with no response

Skillsshare has the worst customer experience, they do not care about customer dissatisfaction. They are happy to take peoples money and do not even have the decency to respond to their emails
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
#1426397
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Skillshare in Portland, Oregon - Unauthorized Transaction

I havn't used Skillshare in like 2years,signed up for one class and it wasn't even worth it!! and they charged me $96.00 without my consent,I don't even know what the charge was for. Kathleen Younce
1.3
Details
Additional Fees
Advertised vs Delivered
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Scholarship, Grants and Programs
Staff
Value for money
I didn't like
  • That they signed me up for premium when i took one class
#1414391
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I have an issue with skillshare company directly billing me with premium membership of $99. I have signed up in skillshare few months ago because of a referal and a free month. I have not chosen to pursue on any type of membership annual or monthly and most of all I...
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#1412915
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I tried the trial version and then canceled after the first payment(April) in May because I wasn't using it. I even have an email from them saying I changed something in my account but it doesn't specify sadly. This is quite a lot of money for me but as I couldn't...
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#1403586
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Just like many others, I completely forgot to cancel after the two months trial. I noticed on the day of charge and emailed them right away to see if I can get the refund since I haven't had a lot of time to use the trial version and will not have time moving forward...
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4.6
#1400294
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I forgot to unsubscribe because my phone was stolen after a week of subscribing, now i woke up this morning to find that I was deducted $99. I don't live in US so the amount is really significant. I've sent my compliant to their so called support team and I hope that...
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Anonymous
Michelle

You can just go online and fill out a Refund Request at their Help Center, the whole process took less than 2 days for me and I was able to get the refund.

1.0
#1394753
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I just got charged for an annual premium membership yesterday. I have to admit I did forget to cancel the free trial before it expired, but they should've at least notified at least a week prior that free trial is ending soon as proper courtesy just like any other good...
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1.1
#1390279
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Same as everybody here, I was charged 99$ for a full 1 year membership because I forgot to cancel my payment during the 2-month trial period. I sent them an email within the next 2 hours of the charge explaining that I have no wish of further using their service and...
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Anonymous
Michelle

Same thing happened to me and I'm very much satisfied with their response time and service. Would recommend for anyone who would be interested. :)

Anonymous
tosunkoya

Kindly refund my money please. I didn't see any class I was interested in. Am pleading with Skillshare, please refund my money. I believe this business is all about trust and ...

5.0
#1386197
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They charged me with 96 for a YEAR suscription automaticaly. They dont respond to my emails. So im screw since I have no money for gas now I dont know how the *** I will go to school
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NonsensicalClownFish246
NonsensicalClownFish246

EDIT: They actually refound my money. Jesus christ thanks god. they took one week or so but still. Yeah apparently they actually do refounds now so if you are in a trouble sen...

1.6
#1383161
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Resolved
I'm just a kid from Malaysia and i signed up for skillshare from a Chris Ramsay video. I was happy at first because there was quite a lot about everything but then i had not use it for some time and just received an email the day before yesterday saying that they...
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2.3
I didn't like
  • Customer service of replying emails
#1381138
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